This recognition is a testament to the visionary leadership of our Joint Managing Director, Shri Alexander George Muthoot, whose foresight and dedication to transformative programs have been instrumental in reshaping the customer experience landscape. By fostering innovation, embracing technology and prioritizing customer-centricity, his efforts have ensured that every interaction with The Muthoot Group is marked by trust, transparency and excellence.

On behalf of The Muthoot Group, the award was received by Mr. Piyush Srivastav, Sr. AGM - IT for North Operations, who was also a distinguished speaker at the event. He shared valuable insights on best practices and practical solutions for navigating common CX challenges, further showcasing our leadership in customer experience innovation.

We dedicate this achievement to our valued customers, whose trust and feedback inspire us to excel every day, and to our dedicated team, whose relentless passion drives our mission forward.

Here’s to setting new standards in customer experience and redefining excellence in the financial services industry!