Responsibilities 

· Customer service: Ensure customer satisfaction and retention

· Business development: Acquire new customers and achieve branch targets

· Staff management: Hire, train, and develop staff

· Compliance: Ensure compliance with company policies and regulations

· Risk management: Detect and prevent fraud, and mitigate and prevent other risks

· Operations: Ensure the branch runs smoothly and profitably

· Documentation: Maintain branch books, documents, and statutory records

· Training: Ensure staff are properly trained and have opportunities to share knowledge

· Liaison: Work with external agencies and statutory authorities

· Asset management: Maintain branch premises and physical assets

Qualifications 

· Strong leadership and communication skills

· Experience in the financial services industry - Preferable in Bank / NBFC

· Bachelor's/Master degree in Business Administration, Finance, or related field